Product
Understanding scores brand-knowledge probes separately from recommendations — so you can fix identity gaps and mention gaps independently.
See how often models mention you on tracked prompts — and how that compares to competitors.
Visibility
98%+13
Mentions on tracked prompts
Position
10
vs tracked competitors
You vs tracked competitors
IntercomYou98%+13
Helpscout78%+2
Zendesk55%−10
Crisp12%−6Mentions on tracked prompts
Prompts where rivals appear and you do not.
What are the best helpdesk software options for small businesses in 2026?
Mentions: Helpscout, Zendesk, Crisp
What are the top customer support software tools in 2026?
Mentions: Helpscout, Zendesk
Your share of brand mentions across tracked prompts — compared with competitors.
Score
28%
of all brand mentions
Position
#2
of 4 tracked brands
Mentions
34/120
you vs all tracked brands
Share of brand mentions on tracked prompts
Zendesk34%IntercomYou28%Helpscout22%Crisp16%Your share of brand mentions vs competitors
How well models identify your brand, what you do, and your industry.
Latest report for intercom.com
Score
64%
Fairprobe average
Position
#2
of 4 tracked brands
Same formula for every brand
Helpscout78%IntercomYou64%Zendesk55%Crisp41%Where models struggle to describe you
Identity, description, and industry
What is Intercom?
72%
What does Intercom do?
68%
What industry is Intercom in?
52%
Track visits from AI assistants and chatbots using a lightweight script on your site.
Confirmed AI
86−1
1% of pageviews
Likely AI
14−1
Not counted as confirmed
Possible AI
310
2% incl. suspected
Total pageviews
8,420+45
Sessions
3,8910
Confirmed referrals by model
ChatGPT48
Perplexity22
Claude11
Gemini5All traffic vs AI-attributed visits
Where AI visitors land most often
Community discussions to join and site signals from visibility and traffic.
Monitoring for intercom.com
Opportunities
5
across 4 platforms
Site signals
4
1 high priority
Search queries
6
from visibility & reports
Threads across Reddit, Quora, Hacker News, and LinkedIn
Best helpdesk tools for small businesses in 2026?
What is the best customer support software for startups?
Ask HN: Which support tools win AI buyer research?
Actions from visibility and traffic
Likely AI traffic is rising
Top visibility recommendation ready
Score-moving recommendations for Visibility, Share of voice, and Understanding.
Report for intercom.com
Publish a comparison page vs Intercom
Add Organization schema with sameAs links
Expand FAQ answers on pricing and setup
Create and manage blog posts and social posts in one place.
| Title | Updated | Type | Creator | Destination | Status | |
|---|---|---|---|---|---|---|
| AI Customer Support: How to Show Up in ChatGPT Answers | Jun 21 | Private | Maya Chen | WordPress | published | |
| Intercom vs Zendesk: AI Visibility Comparison Guide | Jun 20 | Private | Maya Chen | WordPress | scheduled | |
| FAQ Schema for Pricing Pages: A GEO Playbook | Jun 18 | Private | Maya Chen | WordPress | pending | |
| Best Helpdesk Software for Small Businesses in 2026 | Jun 17 | Team | Maya Chen | WordPress | scheduled |
Coverage
ChatGPTGeminiClaudePerplexity
Google AI Overviews
DeepSeekInsights are always generated from real model outputs and prompt counts.
How it works
If models misunderstand your brand, visibility work fights an uphill battle.
Ask models brand-knowledge questions separate from buyer recommendation prompts.
Measure how accurately engines describe who you are and what you sell.
Ship site and content fixes that reinforce the correct entity story.
Refresh understanding alongside visibility so identity and mentions improve together.
Treat understanding as its own metric — not a footnote inside visibility.
AI understanding
64%+9
Helpscout78%+2Intercom (You)64%+9Zendesk55%−10Identity
Probe brand-knowledge questions separately from recommendations so identity gaps do not hide inside visibility scores.
Platform visibility
Category
See whether models describe your product category, audience, and differentiation accurately.
Score-moving recommendations
Add FAQ schema to pricing pages
Strengthen entity clarity on product pages
Expand comparison content for high-intent prompts
Fixes
When models mislabel you, recommendations and content work start from the wrong story — understanding surfaces that first.
Live prompt results
Best helpdesk software for startups in 2026?
ChatGPT
Mentions: Intercom, Zendesk, Helpscout
Gemini
Mentions: Intercom, Zendesk
Perplexity
Mentions: Zendesk, Crisp
Intercom vs Zendesk for AI customer support?
ChatGPT
Mentions: Intercom, Zendesk
Claude
Mentions: Intercom, Helpscout
Gemini
Mentions: Intercom, Zendesk, Crisp
Refreshed daily from real model responses
Real data
Ranktune probes how engines describe your brand across the same platforms you track for visibility.
Ranktune
Start free and measure brand understanding across major AI engines.